Frequently
Asked Questions – Review Services
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Why
would we need a billing, contract, pricing and service review?
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How
do you know what the best pricing is for me?
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What
do I need to do to get a service review started?
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How
much time should I expect to spend in order to have a billing and
service review completed?
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When
do I know the results of the billing and service review?
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How
much does EMI charge to perform a billing and service review?
Why
would we need a billing, contract, pricing and service review?
You need
a review to verify the accuracy of the charges, to recognize all
options available and to reassess any rate, contract, price or tariff
changes. A billing,
contract, pricing and service review will let you know what your
options are and give you the power to choose.
In addition,
as laws, rules and rates change, so do the causes for refund adjustments
and available options. Lastly,
a change in operational characteristics affecting usage patterns,
rate, contract, pricing and tariff changes by the vendors or changes
in the regulatory process are compelling reasons to have an on-going
review of a particular account or expense area.
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How
do you know what the best pricing is for me?
We study
your bills and identify your usage and consumption patterns.
Then, by applying our knowledge and expertise about various
vendors and industries, we perform checks on the bills and look
at various pricing options.
Thus we will not only identify savings, but we will also
probe for past overcharges in billing to secure credits or refunds.
We continuously improve our methods to insure that our clients
reap the financial benefits today and into the future.
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What
do I need to do to get a service review started?
It is
easy and simple. After
you sign our consultant agreement, all we need is a Letter of Agency
(LOA) for each vendor and the most recent billing information to
get started. The LOA
will allow us to contact your service vendors and obtain billing
histories, customer service records, copies of your contracts and
other pertinent pricing material.
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How
much time should I expect to spend in order to have a billing and
service review completed?
Hardly any
at all. All we need
is the signed consultant agreement, respective LOA’s, bill copies,
and general ledger or supplier information.
We will do the rest.
Once we identify the savings, we send you a report and implement
the cost savings items. We
ask that you to be involved in the process only when necessary.
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When
do I know the results of the billing and service review?
As soon
as we finalize the review process, we will issue a customized comprehensive
report. This report
will detail our findings and recommendations.
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How
much does EMI charge to perform a billing and service review?
We
are compensated on performance. The only way that we get paid is to
produce results for you. We
share in any refund or credit obtained; if we can generate any new,
ongoing savings, we share in the savings for a period of time.
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